Question 1

What is the Genviral Media Library?

Accepted Answer

The Media Library is the single home for every asset you create or upload in Genviral - AI images, AI videos, slideshows, music, image packs, characters, uploads, and connected integrations like Canva and Dropbox. Whatever you produce in Studio or upload from your desktop, you'll find it here, ready to drop into the scheduler composer or the slideshow editor.

Question 2

What kinds of media can I store in the library?

Accepted Answer

Images (JPG, PNG, GIF, WEBP), videos (MP4, MOV, WEBM), audio tracks, slideshow projects, AI Studio renders, character models trained on your photos, image packs, and assets pulled in from Canva or Dropbox. Files can be up to 50MB each by default and you can upload up to 20 at once.

Question 3

How are folders structured?

Accepted Answer

Folders work inside each tab - you can create folders for AI Images, AI Videos, Uploads, and Slideshows. Drag and drop assets into folders, rename them in place, and move items between folders without re-uploading. Folders are scoped to your workspace, so everyone on your team sees the same structure.

Question 4

What are Image Packs?

Accepted Answer

Image Packs are reusable bundles of visuals you reach for again and again - think product photos, brand backdrops, or templates. Create your own packs or browse community packs shared inside Genviral. Drop a pack into a slideshow and every slide pulls from it automatically.

Question 5

What are Characters?

Accepted Answer

Characters are AI models trained on a person's photos - yourself, a creator, or a stock face - so Studio can generate consistent images of the same person across different scenes. Upload 30–50 photos, wait about 20 minutes for training, then generate as many on-character images as you want.

Question 6

Can I send media from the library straight to the scheduler?

Accepted Answer

Yes. Click any asset and push it to the scheduler composer with one tap. Your media, caption, and per-platform options pre-fill, so you can go from library → scheduled post without leaving the page or re-uploading anything.

Question 7

Can my whole team see the same library?

Accepted Answer

Yes. The Media Library is workspace-scoped. Everyone on your workspace sees the same folders, assets, and image packs, and updates show up in real time. Invite teammates from settings, and they'll have the same library on their next login.

Question 8

How do integrations like Canva and Dropbox work?

Accepted Answer

Connect Canva or Dropbox once from the Integrations tab and pull designs and files straight into your library - no manual export-and-upload step. Updated designs in Canva sync back to the library, so your team always works from the latest version.

Question 9

Is the Media Library included on every plan?

Accepted Answer

Yes. The Media Library is a core Genviral feature available on every plan. Higher tiers expand workspace storage, the number of characters you can train, and how many image packs you can save. See pricing for current limits.

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